Return, Exchange & Refund Policy

Last Updated: August 2026

At Rangdaar, operated by Elixir Retail, we carefully quality-check and pack every order before dispatch. If something isn't right with your purchase, we're here to help.

1. Returns & Exchanges

Eligible products can be returned or exchanged within 7 calendar days of delivery.

To qualify:

• The product must be unused and in its original condition.
• It must be returned in its original packaging with all accessories, components and tags, wherever applicable.
• The product must not have been used, altered, installed, modified or damaged after delivery.
• Please provide your order number when contacting us.

For change-of-mind returns, the return shipping cost will be borne by the customer. Original delivery charges, where separately charged, are non-refundable.

2. Damaged, Defective or Incorrect Product

If your order arrives damaged, defective, incorrect, incomplete or materially different from what you ordered, please contact us within 48 hours of delivery at return@elixirretail.com .

Please share your order number and clear photographs/video of the product and packaging so we can verify the issue.

Once verified, we will arrange an appropriate replacement, exchange or refund. For an approved claim where the product was damaged, defective or incorrectly supplied, Rangdaar will bear the reasonable return/pick-up cost.

3. Glass Salt Lamps

Due to their fragile nature and the risk of breakage during repacking and reverse transportation, Glass Salt Lamps are not eligible for change-of-mind returns or exchanges.

However, if your Glass Salt Lamp is received broken, damaged, defective, incorrect or materially different from what was ordered, please report it within 48 hours of delivery with photographs/video.

Once verified, we will arrange an appropriate replacement or refund, subject to availability and applicable law.

4. Other Non-Returnable Products

The following are not eligible for change-of-mind returns or exchanges:

• Personalised or customised products
• Made-to-order products once production/personalisation has begun
• Sale, clearance or final-sale products
• Products specifically marked Non-Returnable on the product page
• Products that have been used, altered, installed, modified or damaged after delivery

These exclusions do not apply where a product is defective, damaged, incorrect, materially misdescribed or is otherwise required to be accepted under applicable law.

5. Handmade & Natural Products

Many Rangdaar products are handcrafted or made using natural materials such as wood, salt crystal, marble, stone and brass.

Slight variations in colour, grain, texture, pattern, finish, shape or dimensions are natural characteristics of handmade and natural products and are not ordinarily considered defects.

However, if a product is materially different from its description or specifications, please contact us.

6. How to Request a Return or Exchange

Email us at return@elixirretail.com within the applicable return period with:

• Your order number
• Product name
• Reason for return/exchange
• Photographs/video, if reporting damage, defect or an incorrect product

Please contact us before sending any product back. We will provide you with the return instructions.

Approved returns should be sent, unless otherwise instructed, to:

Elixir Retail
Lower Ground Floor, D-7/3, Okhla Phase-2
New Delhi – 110020, India

7. Refunds

Once an eligible returned product is received and inspected, we will notify you regarding your refund.

Approved refunds will ordinarily be initiated within 7 business days.

For prepaid orders, refunds will generally be made to the original payment method. For eligible Cash on Delivery orders, we may request bank account or UPI details to process the refund.

Your bank or payment provider may take additional time to reflect the refund after it has been initiated by us.

8. Order Cancellation

If your order has not yet been dispatched, please contact us as soon as possible and we will make reasonable efforts to cancel it and process the applicable refund.

Personalised, customised or made-to-order products may not be cancelled once production or personalisation has commenced.

Once an order has been dispatched, the return conditions stated above will apply.

9. Consumer Rights

Nothing in this policy is intended to limit any statutory rights available to consumers under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, as amended, or other applicable laws in India.

Where applicable law requires a product to be accepted for return, replacement or refund, those legal requirements will prevail over any general restriction stated in this policy.

Contact

For return, exchange or refund assistance:

Rangdaar / Elixir Retail
Email: return@elixirretail.com
Address: Lower Ground Floor, D-7/3, Okhla Phase-2, New Delhi – 110020, India